Costumer Satisfaction Survey

The target of this survey is the stakeholders in the Directorate General of Civil Aviation

In the framework of Bureaucratic Reform, the Directorate General of Civil Aviation opens itself to be assessed by internal and external stakeholders in the Aviation sector, It is hoped that this survey can be used as a reference for improvements to be carried out by the Directorate General of Civil Aviation.

The survey will be used as a component of improvement in which questions are asked of respondents. Several survey results have been followed up by rearranging the UPT Organization and Work Procedures within the Directorate General of Civil Aviation.

Attached is the result of the satisfaction survey from the public who uses airport services and the aviation health center as well as the satisfaction survey from the flight operator.

Download attachment

DGCA On-coming Event

Monday, 07 September 2020 - Monday, 07 September 2020 Monday, 16 March 2020 - Wednesday, 18 March 2020 Thursday, 13 February 2020 - Friday, 14 February 2020 Tuesday, 21 January 2020 - Thursday, 23 January 2020

Web Counter

Online 5.019 days, Since 3 Jan 2007
Servicing 128.467.079 request data

Voluntary Reporting System
Kementerian Perhubungan (VRS)

Is a National Aviation Safety Database System to support the National Aviation Safety Program / State Safety Program (SSP) Directorate General of Civil Aviation, Ministry of Transportation, Republic of Indonesia.