Costumer Satisfaction Survey

The target of this survey is the stakeholders in the Directorate General of Civil Aviation

In the framework of Bureaucratic Reform, the Directorate General of Civil Aviation opens itself to be assessed by internal and external stakeholders in the Aviation sector, It is hoped that this survey can be used as a reference for improvements to be carried out by the Directorate General of Civil Aviation.

The survey will be used as a component of improvement in which questions are asked of respondents. Several survey results have been followed up by rearranging the UPT Organization and Work Procedures within the Directorate General of Civil Aviation.

Attached is the result of the satisfaction survey from the public who uses airport services and the aviation health center as well as the satisfaction survey from the flight operator.

Download attachment

Web Counter

Online 5.078 days, Since 3 Jan 2007
Servicing 128.672.415 request data

Voluntary Reporting System
Kementerian Perhubungan (VRS)

Is a National Aviation Safety Database System to support the National Aviation Safety Program / State Safety Program (SSP) Directorate General of Civil Aviation, Ministry of Transportation, Republic of Indonesia.